12 BSt - Consumer Protection Test 1 - Aspirations Institute

12 BSt – Consumer Protection Test 1

The number of attempts remaining is 3

This relates to actions controlling market supply or price.

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1. Which trade practice involves manipulating price or affecting the flow of supplies in the market in a manner that imposes an unjustified cost on the consumer?

1. Restrictive trade practice

2. Exploitative trade practice

3. Spurious goods trade practice

4. Unfair trade practice

The highest tier appeal goes to the country’s highest court.

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2. If any of the parties are not satisfied by the order of the National Commission, they can appeal against such order to the:

1. Central Consumer Protection Authority (CCPA)

2. Supreme Court of India

3. District Commission

4. State Commission

Look for the jurisdiction range between 50 lakh and 2 crore.

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3. The State Commission under the Consumer Protection Act 2019 has jurisdiction to entertain complaints where the value of goods and services paid as consideration:

1. Exceeds two crore rupees

2. Exceeds ten lakh rupees only

3. Exceeds fifty lakh but does not exceed two crore rupees

4. Does not exceed fifty lakh rupees

Check the time limit for consenting to mediation.

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4. If the parties to a dispute referred to the District Commission agree for settlement, the matter may be directed for settlement through mediation within how many days?

1. Five days

2. Ten days

3. Three days

4. Thirty days

Review the list: Safety, Informed, Assured/Choose, Heard, Redressal, Education.

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5. Which of the following is NOT one of the six rights provided to consumers under the Consumer Protection Act 2019?

1. Right to be Informed

2. Right to Safety

3. Right to Minimum Price

4. Right to Consumer Education

This right encourages grievance mechanisms by businesses.

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6. If a consumer is dissatisfied with a good or a service, the Consumer Protection Act 2019 provides them with the right to file a complaint and be heard. Which specific right does this describe?

1. Right to Seek Redressal

2. Right to Safety

3. Right to be Heard

4. Right to Consumer Education

Relate the mark to electrical appliance safety.

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7. Which quality certification mark should consumers look for on electrical goods to ensure they meet quality specifications and safety norms?

1. Agmark

2. BIS Hallmark

3. FPO mark

4. ISI mark

Recall the typical orders regarding the product itself.

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8. What relief can a Consumer Commission issue if it is satisfied about a defect in goods, or deficiency in service, or claim for compensation under product liability?

1. Referral for compulsory mediation

2. Imprisonment of the opposing party

3. Suspension of the business licence permanently

4. To replace the defective product with a new one

Focus on variety and competitive options.

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9. Under the Right to be Assured (Right to Choose), what does the Consumer Protection Act imply that marketers should offer?

1. Products with only BIS quality marks

2. A single, standardised product at a low price

3. Products ensuring safety from all hazards

4. A wide variety of products at competitive prices

This is the jurisdiction limit for the highest tier.

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10. Which agency under the Consumer Protection Act has jurisdiction to entertain complaints where the value of goods or services paid as consideration exceeds two crores of rupees?

1. District Commission

2. Supreme Court

3. State Commission

4. National Commission

Focus on the lack of knowledge among buyers.

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11. The importance of consumer protection from the consumer’s point of view arises partly because most consumers are unaware of their rights and reliefs available to them. This is described as:

1. Widespread exploitation

2. Consumer Ignorance

3. Unorganised Consumers

4. Social Responsibility

Focus on the requirement for expert examination.

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12. For a complaint alleging defect in goods filed with the District Commission, how is the dispute settled if the defect cannot be determined without proper analysis?

1. The complaint is dismissed due to lack of proof

2. The commission refers the matter for mediation immediately

3. It is settled based on evidence provided by the complainant

4. The commission refers the sample of goods for proper analysis or test

Think about the impact on company reputation.

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13. If a business firm engages in unscrupulous, exploitative and unfair trade practices, the result may be Government Intervention. Why is avoiding this intervention important for a business?

1. It reduces their need for long-term profit maximisation

2. It can impair and tarnish the image of the company

3. It increases the company's profitability immediately

4. It speeds up the redressal process

This relates to seeking assurance regarding quality.

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14. What consumer responsibility requires a consumer to look for ISI mark on electrical goods and FPO mark on food products?

1. Buy only standardised goods

2. Respect the environment

3. Be aware about various goods

4. File a complaint in appropriate forum

This relates to misleading customers about product attributes.

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15. Which specific type of trade practice involves falsely representing a product’s quality, standard, quantity, or composition for the purpose of promoting its sale, use, or supply?

1. Black marketing

2. Restrictive trade practice

3. Unfair trade practice

4. Spurious goods practice

It is the opposite of caveat emptor.

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16. What principle implies ‘Let the seller beware,’ reflecting the shift towards a consumer market?

1. Caveat venditor

2. Ultra vires

3. Pari passu

4. Caveat emptor

Check the year mentioned for the current Act.

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17. Which legal framework has replaced the Consumer Protection Act 1986 and seeks to widen its scope in addressing consumer concerns?

1. The Standards of Weights and Measures Act 1976

2. The Competition Act 2002

3. The Consumer Protection Act 2019

4. The Indian Contract Act 1872

This right focuses on physical safety.

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18. The consumer has the right to be protected against goods and services which are hazardous to life, health and property. This is known as the:

1. Right to Safety

2. Right to Seek Redressal

3. Right to be Heard

4. Right to be Assured

Focus on long-term viability and growth through customer relations.

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19. The importance of consumer protection from the business point of view stems from the fact that enlightened businesses realise that satisfied customers not only lead to repeat sales but also provide good feedback. This is described as:

1. Social Responsibility

2. Long-term Interest of Business

3. Avoidance of Government Intervention

4. Moral Justification

Focus on transparency regarding product details.

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20. Which consumer right is reinforced by the legal framework in India requiring manufacturers to provide information on the package and label of a product?

1. Right to Consumer Education

2. Right to be Heard

3. Right to be Informed

4. Right to Safety

Recall the mark linked to the Agricultural Produce Act.

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21. Which quality certification mark is used for agricultural products in India?

1. FPO mark

2. ISI mark

3. BIS Hallmark

4. Agmark

Think about the required proof for dispute resolution.

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22. A consumer’s responsibility includes asking for a cash memo on the purchase of goods or services. What is the primary purpose of this action?

1. To serve as proof of the purchase made

2. To discourage black-marketing

3. To reduce the final price

4. To respect the environment

Recall the specific exclusion clause regarding commercial use.

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23. A person who obtains goods or avails services for resale or commercial purpose is treated as a consumer under the Consumer Protection Act 2019?

1. Yes, if usage is approved by the buyer

2. Only if the value is below ₹50 lakh

3. No, they are outside the scope of the Act 2019

4. Yes, provided payment is made

Check the monetary limit for the lowest tier.

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24. Which level of the three-tier redressal machinery under the Consumer Protection Act 2019 has the jurisdiction to entertain complaints where the value of goods or services paid as consideration does not exceed fifty lakh rupees?

1. District Commission

2. Supreme Court

3. National Commission

4. State Commission