12 BSt - Consumer Protection Test 2 - Aspirations Institute

12 BSt – Consumer Protection Test 2

The number of attempts remaining is 3

This is the central authority established by the Act 2019.

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1. Which mark, set up by the Government of India, is intended to regulate matters relating to violation of consumer rights, unfair trade practices, and misleading advertisements?

1. Central Consumer Protection Authority (CCPA)

2. Federation of Indian Chambers of Commerce of India (FICCI)

3. Food Process Order (FPO)

4. Bureau of Indian Standards (BIS)

This is a method used for knowledge dissemination.

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2. What specific function of Consumer Organisations and NGOs involves publishing periodicals and other publications?

1. Filing complaints on behalf of consumers

2. Providing legal assistance

3. Carrying out comparative testing

4. Imparting knowledge about consumer problems

This involves ethical purchasing choices.

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3. A consumer responsibility includes discouraging unscrupulous practices like black-marketing and hoarding by choosing only from:

1. Cheapest available options

2. Unbranded products

3. Imported goods

4. Legal goods and services

These associations set standards for their members.

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4. What is the primary role of business associations like FICCI and CII in consumer protection?

1. Laying down a code of conduct for their members

2. Setting up the District Commission

3. Providing free legal advice to consumers

4. Handling government intervention

Businesses must supply products that do not harm public interest.

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5. The importance of consumer protection from the business point of view includes the realization that Business uses Society’s Resources. What responsibility does this entail?

1. To use only imported raw materials

2. To supply products which are in public interest

3. To maximize short-term profits for owners

4. To avoid government intervention

Recall the official names for the tiers.

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6. The three-tier enforcement machinery established by the Consumer Protection Act 2019 is composed of the District, State, and National levels. These agencies are referred to as:

1. District Forum, State Commission, Central Authority

2. District Authority, State Body, Central Commission

3. Local Court, High Court, Supreme Court

4. District Commission, State Commission, National Commission

Check the territorial scope mentioned in the Act’s details.

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7. The Consumer Protection Act 2019 extends to which geographical area?

1. All metropolitan cities only

2. The whole of India

3. Only the states where it is specifically adopted

4. Only states excluding Jammu and Kashmir

Recall the specific number provided for consumer assistance.

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8. What is the toll-free national consumer Helpline Number set up by the Government of India?

1. 1800114000

2. 1800224000

3. 1800004000

4. 1800112020

This practice involves mixing inferior items.

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9. Which type of goods are sold by adding inferior substances to the original product being sold?

1. Adulterated goods

2. Counterfeit goods

3. Spurious goods

4. Duplicate goods

Look for the role of non-profit entities in providing support.

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10. If a consumer needs legal assistance, aid, or advice in seeking legal remedy against exploitation, which entity typically provides this service?

1. Consumer Organisations and NGOs

2. The District Commission

3. Business Associations like FICCI

4. The Central Consumer Protection Authority (CCPA)

Look for practices related to withholding stock.

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11. Which of the following is an example of an unscrupulous trade practice that might lead a consumer to pay a higher price due to artificial scarcity?

1. Using standardised weights and measures

2. Hoarding and black-marketing

3. Providing after-sales service

4. Misleading advertisement

This relief involves penalties beyond actual loss compensation.

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12. What relief can the Consumer Commission order a negligent party to pay, besides compensation, in appropriate circumstances?

1. Replacement costs

2. Punitive damages

3. Inventory control costs

4. Legal aid fees

This relates to the continuous process of awareness.

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13. Which right guarantees that the consumer has the right to acquire knowledge and to be a well-informed consumer throughout life?

1. Right to be Informed

2. Right to Consumer Education

3. Right to be Heard

4. Right to Safety

Identify an Act listed alongside the Consumer Protection Act.

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14. The legal framework for consumer protection in India encompasses several legislations. Which of the following is specifically mentioned as one of these supporting Acts?

1. The General Sales Tax Act

2. The Banking Regulation Act

3. The Indian Contract Act, 1872

4. The Intellectual Property Act

Focus on mechanisms set up by firms to handle customer issues.

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15. Which of the following is an example of an ethical practice that a socially responsible firm might adopt for self-regulation?

1. Setting up customer service and grievance cells

2. Hoarding goods during scarcity

3. Offering hazardous goods for sale

4. Engaging in misleading advertising

This is explicitly mentioned as malpractice related to pricing.

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16. If a business is found charging a product above its Maximum Retail Price (MRP), this malpractice is known as:

1. Hoarding

2. Unfair trade practice

3. Overcharging

4. Black marketing

Focus on the inclusion of online transactions.

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17. The Consumer Protection Act 2019 applies to all types of businesses, including e-commerce firms, whether they are a manufacturer or a trader, and whether supplying goods or providing services.

1. Only offline transactions

2. All types of businesses including e-commerce firms

3. Only manufacturers and traders

4. Only businesses supplying goods, not services

Focus on the financial goal achieved through customer loyalty.

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18. What is the primary aim of enlightened businesses which try to ensure customer satisfaction?

1. Minimising government intervention

2. Long-term profit maximisation

3. Avoiding variable costs

4. Maximising average cost of production

She was firm in seeking her rightful due.

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19. Which consumer responsibility is fulfilled by Mrs. Mathur when she contacted the dry cleaner multiple times and requested compensation for her discoloured jacket?

1. Assert yourself to ensure that you get a fair deal

2. Respect the environment

3. Buy only standardised goods

4. Read labels carefully

Focus on the avoidance of all forms of unethical market behaviour.

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20. A key justification for consumer protection is that businesses have a Moral Justification to take care of consumer interests. What does this duty primarily involve avoiding?

1. Low prices and high competition

2. Compliance with government regulations

3. Unscrupulous, exploitative and unfair trade practices

4. Long-term investment decisions

This compensates the consumer for harm or loss suffered.

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21. If a consumer suffers a loss due to the negligence of the opposing party, the Consumer Commission can issue an order to pay a reasonable amount of:

1. Punitive damages only

2. Refund of legal fees

3. Compensation for any loss or injury suffered

4. Punitive damages and legal fees

This is the formal term for the document initiating the redressal process.

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22. What is the term for an allegation in writing made by a complainant for obtaining relief related to a defect in goods, deficiency in services, or overcharging of price?

1. Allegation

2. Defect

3. Petition

4. Complaint

These are products pretending to be real.

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23. What does the term ‘Spurious goods’ mean under the Consumer Protection Act 2019?

1. Goods manufactured with a known defect

2. Goods that are falsely claimed to be genuine

3. Goods sold for resale or commercial purpose

4. Goods sold above Maximum Retail Price

Check the time limit for appealing to the State Commission.

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24. What is the period within which a party, dissatisfied with the order of the District Commission, can appeal to the State Commission?

1. Forty-five days

2. Ninety days

3. Thirty days

4. Sixty days

This is listed as one of the key benefits under the Need for Consumer Protection.

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25. The need for consumer protection arises in order to ensure the survival and growth of businesses. This is considered important because:

1. It reduces the importance of price

2. It leads to government intervention

3. It ensures access to information

4. It is necessary for the survival and growth of businesses

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12 BSt – Consumer Protection Test 2

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