12 BSt - Consumer Protection Test 1 - Aspirations Institute

12 BSt – Consumer Protection Test 1

The number of attempts remaining is 3

Check the year mentioned for the current Act.

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1. Which legal framework has replaced the Consumer Protection Act 1986 and seeks to widen its scope in addressing consumer concerns?

1. The Indian Contract Act 1872

2. The Consumer Protection Act 2019

3. The Competition Act 2002

4. The Standards of Weights and Measures Act 1976

Focus on long-term viability and growth through customer relations.

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2. The importance of consumer protection from the business point of view stems from the fact that enlightened businesses realise that satisfied customers not only lead to repeat sales but also provide good feedback. This is described as:

1. Social Responsibility

2. Long-term Interest of Business

3. Moral Justification

4. Avoidance of Government Intervention

Check the time limit for consenting to mediation.

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3. If the parties to a dispute referred to the District Commission agree for settlement, the matter may be directed for settlement through mediation within how many days?

1. Three days

2. Thirty days

3. Ten days

4. Five days

Recall the mark linked to the Agricultural Produce Act.

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4. Which quality certification mark is used for agricultural products in India?

1. Agmark

2. ISI mark

3. FPO mark

4. BIS Hallmark

Focus on shortcomings relating to service performance.

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5. What does the term ‘Deficiency’ mean under the Consumer Protection Act 2019?

1. Fault in quality, nature, or performance of goods

2. Manipulation of price and supply flow

3. Fault, imperfection, or shortcoming in the quality or manner of performance of a service

4. Falsely claimed to be genuine goods

Review the list: Safety, Informed, Assured/Choose, Heard, Redressal, Education.

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6. Which of the following is NOT one of the six rights provided to consumers under the Consumer Protection Act 2019?

1. Right to Consumer Education

2. Right to Minimum Price

3. Right to be Informed

4. Right to Safety

Recall the typical orders regarding the product itself.

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7. What relief can a Consumer Commission issue if it is satisfied about a defect in goods, or deficiency in service, or claim for compensation under product liability?

1. To replace the defective product with a new one

2. Referral for compulsory mediation

3. Imprisonment of the opposing party

4. Suspension of the business licence permanently

This relates to misleading customers about product attributes.

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8. Which specific type of trade practice involves falsely representing a product’s quality, standard, quantity, or composition for the purpose of promoting its sale, use, or supply?

1. Black marketing

2. Restrictive trade practice

3. Spurious goods practice

4. Unfair trade practice

Recall the specific exclusion clause regarding commercial use.

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9. A person who obtains goods or avails services for resale or commercial purpose is treated as a consumer under the Consumer Protection Act 2019?

1. Yes, provided payment is made

2. No, they are outside the scope of the Act 2019

3. Only if the value is below ₹50 lakh

4. Yes, if usage is approved by the buyer

Focus on variety and competitive options.

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10. Under the Right to be Assured (Right to Choose), what does the Consumer Protection Act imply that marketers should offer?

1. Products ensuring safety from all hazards

2. A wide variety of products at competitive prices

3. Products with only BIS quality marks

4. A single, standardised product at a low price

Look for the jurisdiction range between 50 lakh and 2 crore.

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11. The State Commission under the Consumer Protection Act 2019 has jurisdiction to entertain complaints where the value of goods and services paid as consideration:

1. Exceeds fifty lakh but does not exceed two crore rupees

2. Exceeds two crore rupees

3. Exceeds ten lakh rupees only

4. Does not exceed fifty lakh rupees

The highest tier appeal goes to the country’s highest court.

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12. If any of the parties are not satisfied by the order of the National Commission, they can appeal against such order to the:

1. District Commission

2. Supreme Court of India

3. State Commission

4. Central Consumer Protection Authority (CCPA)

Check the monetary limit for the lowest tier.

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13. Which level of the three-tier redressal machinery under the Consumer Protection Act 2019 has the jurisdiction to entertain complaints where the value of goods or services paid as consideration does not exceed fifty lakh rupees?

1. Supreme Court

2. National Commission

3. District Commission

4. State Commission

This relates to actions controlling market supply or price.

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14. Which trade practice involves manipulating price or affecting the flow of supplies in the market in a manner that imposes an unjustified cost on the consumer?

1. Exploitative trade practice

2. Restrictive trade practice

3. Spurious goods trade practice

4. Unfair trade practice

Think about the impact on company reputation.

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15. If a business firm engages in unscrupulous, exploitative and unfair trade practices, the result may be Government Intervention. Why is avoiding this intervention important for a business?

1. It increases the company's profitability immediately

2. It reduces their need for long-term profit maximisation

3. It can impair and tarnish the image of the company

4. It speeds up the redressal process

Think about the required proof for dispute resolution.

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16. A consumer’s responsibility includes asking for a cash memo on the purchase of goods or services. What is the primary purpose of this action?

1. To discourage black-marketing

2. To reduce the final price

3. To respect the environment

4. To serve as proof of the purchase made

This right encourages grievance mechanisms by businesses.

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17. If a consumer is dissatisfied with a good or a service, the Consumer Protection Act 2019 provides them with the right to file a complaint and be heard. Which specific right does this describe?

1. Right to Safety

2. Right to be Heard

3. Right to Consumer Education

4. Right to Seek Redressal

Focus on the requirement for expert examination.

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18. For a complaint alleging defect in goods filed with the District Commission, how is the dispute settled if the defect cannot be determined without proper analysis?

1. The commission refers the matter for mediation immediately

2. The commission refers the sample of goods for proper analysis or test

3. It is settled based on evidence provided by the complainant

4. The complaint is dismissed due to lack of proof

This is the jurisdiction limit for the highest tier.

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19. Which agency under the Consumer Protection Act has jurisdiction to entertain complaints where the value of goods or services paid as consideration exceeds two crores of rupees?

1. State Commission

2. Supreme Court

3. National Commission

4. District Commission

This right focuses on physical safety.

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20. The consumer has the right to be protected against goods and services which are hazardous to life, health and property. This is known as the:

1. Right to Seek Redressal

2. Right to be Heard

3. Right to Safety

4. Right to be Assured

Focus on transparency regarding product details.

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21. Which consumer right is reinforced by the legal framework in India requiring manufacturers to provide information on the package and label of a product?

1. Right to be Heard

2. Right to Consumer Education

3. Right to Safety

4. Right to be Informed

Relate the mark to electrical appliance safety.

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22. Which quality certification mark should consumers look for on electrical goods to ensure they meet quality specifications and safety norms?

1. ISI mark

2. FPO mark

3. BIS Hallmark

4. Agmark

It is the opposite of caveat emptor.

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23. What principle implies ‘Let the seller beware,’ reflecting the shift towards a consumer market?

1. Pari passu

2. Caveat venditor

3. Caveat emptor

4. Ultra vires

This relates to seeking assurance regarding quality.

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24. What consumer responsibility requires a consumer to look for ISI mark on electrical goods and FPO mark on food products?

1. Buy only standardised goods

2. Be aware about various goods

3. Respect the environment

4. File a complaint in appropriate forum

Focus on the lack of knowledge among buyers.

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25. The importance of consumer protection from the consumer’s point of view arises partly because most consumers are unaware of their rights and reliefs available to them. This is described as:

1. Unorganised Consumers

2. Consumer Ignorance

3. Widespread exploitation

4. Social Responsibility

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12 BSt – Consumer Protection Test 1

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